How do I returns or exchanges an item?

RETURN POLICY
We strive to provide the highest quality of wig care. Our policy has been instituted in our warehouse to reduce returns for all our customers. Therefore we recommended our products to wig-experienced buyers only. For first-time wig users, please advise your hairdresser or wig professional before purchase. It is important to read store return policies carefully to be aware of the existence and conditions of a restocking fee. For more accuracy - please visit and find out actual colors, styles, or sizes at a local wig store or suppliers near you. We recommended our products to online wig experienced buyers. Please choose your style(s) and color(s) carefully! Any shipping error or defective item(s) reports must be made within 14 business days from receipt of product(s) and returned within 30 days from the date of delivery.

SANITARY NOTE To keep all wigs and hairpieces clean under sanitary law to the State of New York, Dept. of Health Regulations. Try on wigs over Wig Cap for sanitary reasons. (Protect our customers from lice, diseases, and other viruses, therefore all returned items will be carefully inspected and must meet our return regulations before issuing store credit or exchange to others).

EXCHANGE POLICY
All exchanges/returns will be inspected and all returns must obtain Return Authorization within 14 business days from receipt of product(s) return it to us for exchanges with a 15% re-stocking fee applied; subject to the following terms and a re-shipping fee will be applied. All returns/exchanges on new, unused, unopened (including hair net, tags, tissue paper, and all inserts with original condition of the box) and odor-free items only. Damage caused (or mishandled) by the customer will be the customer's responsibility. No returns or exchanges on final or clearance sale items. Exchanges are allowed two times per order.

REFUND
If you are not satisfied with your purchase, return all eligible products to us for a store credit [10% re-stock fee / no expiration] for future purchases or refund to the original payment method with a 15% re-stocking fee applied [or 20% for over $1000.00 Human Hair products]**, subject to the following terms. Return (Return Authorization) requests must be made within 14 business days from receipt of product(s). For all refunds or exchanges, return is given priority, and the head office and the manufacturer will exchange or refund according to the return policy after a simple product inspection. All returns must be completed within the specified date. The return completion period may vary depending on the product brands. If you have any questions, please email our customer service and we will do our best to help.

For more details, please CONTACT US for Return Authorization with your order number. No refund (some exclusions apply with an additional handling fee after review by our hair specialist; must meet our return regulation with your agreement). Unauthorized refused, none deliverable packages returned, or item(s) don't meet criteria will be subject to a 30% re-stocking fee, and the remaining amount will be refunded to the original method of payment methods. Cancellation requests and the correct new shipping address must provide within 24 hours from submission (or before ship); CONTACT US via email with your order #s.

IMPORTANT RETURN INFORMATION
• Any item that has been worn, styled, or combed out is non-returnable.
• The returned merchandise must be contained in its original package with the hair net, tags, tissue paper, and all inserts.
• Do not remove any tags or protective slips and wig hair boxes are also part of the product presentation and must be returned undamaged.
• All return shipping costs will be the customer's responsibility.
• All merchandise must be shipped to us within 10 business days after the issuing date of the return authorization.
• Shipping and handling of the original shipment are not refundable.
• Must pack in corrugated boxes and no taping on merchandise.

IN-ELIGIBLE RETURN
All hair extension weaves, costume wigs, mustaches, beards, eyelashes, clearance items, discontinued items, wig care products, wig tapes (toupee tapes), adhesives & removers, solvents, special expedit orders, mannequins, wholesale orders, special phone orders, wig dryers (ACCHR66 & ACCHR99)* and some exclusions apply. All Clearance Sales are Final! No Return / No Exchange. The following brands are not returnable: Henry Margu Collection, Mane Attraction, Bella Nuova, Wig USA Lace Front Wigs, Men's Hairpieces [Toupees & Toppers] & Extensions and Weaves.* The following brand's Henry Margu Collection and Mane Attraction are subject to a 25% re-stocking fee according to the wigwarehouse.com return terms and policies. However returns accept with the original package with the hair net, tags, tissue paper, and all inserts. Please review carefully before submitting your order. Available in manufactures warranties only.
* No returns for SANITARY reasons [Protect all others from diseases and other viruses].

RETURN / EXCHANGE OF MERCHANDISE PURCHASED AT OUR ONLINE STORE
If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it to our return department, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below. All wrong shipments (or defective items) must report immediately within 5 business days of receipt of products and take photo evidence. Defective item(s) for the same style and same color only after inspected by our professional.

If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 10 business days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.

If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.

Do No Returns Merchandise to our PO BOX address; will be refused or abandoned; all returns must be made to provided return address only.
All sales of Online Gift Certificates and Store Credits are Final; will not be refunded. Gift cards and merchandise credits cannot be redeemed for cash unless required by law.

Returns of merchandise purchased during promotional offer periods will be credited to the purchaser according to the terms and conditions of the promotional offer period in effect at the time of purchase. If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional coupon or other promotional device balance, will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return. An additional 15% fee will be applied for a refund with pre-authorized and completed in the manufacturer's packaging.

PUERTO RICO ONLY Publishing false advertisements is illegal. Participating in said practice will result in a penalty of up to $10,000. The consumer may file a complaint with the Department of Consumer Affairs. Act Number 5 of April 23, 1973, as amended.

RETURN / EXCHANGE / CANCEL THE ORDER TIME FRAME
Upon receipt of your return, allow up to 10 business days for the exchange (depending on item availability) or store credit to appear on your account or payment card statement. All orders limited exchanges per order (exchanges allowed up to 2 times per each order). To cancel your order or back order allow up to 3-5 business days to appear on your payment card statement.

ORDER CANCELLED/VOID Your back order will be canceled without notice; if back ordered over 30 days since submitted (credit card information VALID up to 30 days only).

ADDITIONAL SHIPPING FEE For shipments returned to us due to insufficient address or refusal upon delivery, there will be a $25 fee automatically charged. Original shipping and handling fees are non-refundable for any reason.

RESTOCKING FEE
: A re-stocking fee is a charge issued by manufacture's (name brands by manufacture / local brands by our warehouse) accepting returned goods (any item(s) that has been worn, styled, or combed out is non-returnable); fees for re-conditioning, order-free and re-storing by wig specialist for re-sellable condition.

Our new policies are updated and affected by June 20, 2023.