We strive to provide the highest quality of wig care. Our policy has been instituted in our warehouse to reduce returning for all our customers. Therefore we recommended to our products to wig experienced buyer's only. For first time wig user, please advise to your hair dresser or wig professional before purchase. It is important to read store return policies carefully to be aware of the existence and conditions of a restocking fee. Please choose your style(s) and Color(s) carefully!RETURN / EXCHANGE POLICY
If you are not satisfied with your purchase, return it to us for an exchange or store credit, subject to the following terms. All return will be subject to a 20% restocking fee
. Returns/exchanges on new, unused, unopened items only. Damage has caused (or miss handled) by customer will be customer's responsibility - for more details, please contact us.
Un-authorized refused or returned will be subject to a 40% re-stocking fee
; original shipping fee is not refundable. Undeliverable packages will be subject to a 20% re-stocking fee
; original shipping fee is not refundable. Cancellation requests and correct new shipping address must provide within 60 minutes from submitted - contact us
via email with your order #'s. RETURN OF MERCHANDISE PURCHASED ONLINE
For a return your merchandise: All returns are exchange
or store credit
only. Return requests must be made within 7 days from receipt of product(s).
Exchanges or returns must be pre-authorized by wigwarehouse.com at following link - contact us
for Return Authorization
with your order number. No Refund (some exclusion apply with additional handling fee after review by our hair specialist; must meet our return regulation with your agreement).
NOTE: Please Do Not Return to Address on Shipping Box, PO Box or Manufacturer's Warehouse will be refuse. Return to Provide Address only; There's No Exception. IMPORTANT RETURN INFORMATION
Any item that has been worn, styled, or combed out is non-returnable.
The returned merchandise must be contained in its original package with the hair net.
Do not remove any tags or protective slips and wig hair boxes are also part of the product presentation and must be returned undamaged.
All return shipping costs will be the customer's responsibility.
All merchandise must be shipped to us within 7 business days (Int'l - 20 days) after the issuing date of return authorization.
Shipping and handling of original shipment is not refundable.
Costume wigs, clearance sale Items and accessories are not returnable.
Must packed in Corrugated Boxes (no envelope) and re-shipping and handling fee will be charged.SANITARY NOTE: In order to be keep all wigs and hairpieces clean under sanitary law to the State of New York, Dept. of Health Regulations. Try on wigs over Wig Cap for sanitary reasons.
(Protect our customers from lice, diseases and other viruses, therefore all returned items will be carefully inspected and must meet our return regulation before issuing store credit or exchange to others).IN-ELIGIBLE RETURN
All costume wigs, mustaches, beards, eyelashes, clearance sale items, discontinued items, wig care products, wig tapes (toupee tapes), adhesives & removers, solvents, special orders, mannequins, wholesale orders, special phone orders, and some exclusions apply. All Sale are Final! No Return / No Exchange. Please review carefully before submit your order.RETURN / EXCHANGE OF MERCHANDISE PURCHASED AT OUR ONLINE STORE
If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it to our return department, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below. All wrong shipments must report immediately within 7 days receipt of products. Defective item; exchanges with Return Authorization for same style and same color only after inspected by our professional.
Return Authorization must request within 7 days received of purchase, if you have the original sales receipt, wigwarehouse.com will be store credit the value of the merchandise based on the original form and amount of payment. Lost, missing or damaged; defective item(s) must report immediately within 3 business days of received of purchase and take photo evidence
(jpg or gif) - email to contact us
with your report for immediate investigation with shippers and carriers.
If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 7 days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.
If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality. Do Not return(s) merchandise; that is mailed to our vendors or PO box will be refuse or abandon. Must returns merchandise to directed return address; must packed in corrugated boxes (no envelope).
All sales of online Gift Certificates and Store Credits are final and will not be refunded. Gift Cards and Merchandise Credits cannot be redeemed for cash unless required by law.
Returns of merchandise purchased during promotional offer periods will be credited to the purchaser according to the terms and conditions of the promotional offer period in effect at the time of purchase. If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional coupon or other promotional device balance, will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return. Additional 15% fee will be applied for refund with pre-authorized and completed in manufacturer's packaging.
PUERTO RICO ONLY: Publishing false advertisements is illegal. To participate in said practice will result in a penalty up to $10,000. The consumer may file a complaint with the Department of Consumer Affairs. Act Number 5 of April 23, 1973 as amended. RETURN / EXCHANGE / CANCEL THE ORDER TIME FRAME
Upon receipt of your return, allow up to two weeks for the exchange (depending on item availability) or store credit to appear on your account or payment card statement. For cancel your order or back order allow up to 3-5 business days to appear on your payment card statement. ORDER CANCELLED/VOID:
Your back order will be cancel with out notice; if back ordered over 30 days since submitted (credit card information VALID up to 30 days only).