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Store Policy
Back Orders
  BACK ORDERED Occasionally backorders occur when requests for a particular item exceed available inventory.

Some NEW styles to come (get in line, first come first served). All back order(s) we will contact you via email with the estimated arrival time of your orders and you have a option to select an alternative styles, colors or cancel this back order(s). All back order(s) will be placed on a priority waitlist to receive the item(s) once it's becomes available for shipment; please note we will complete the charge to the payment method used with your original order or partial back ordered item(s) will be FREE of shipping).

Our warehouse will promptly ship item(s) once item(s) available (first come first served) with the original Shipping & Handling method selected. Please NOTE; all international orders containing multiple products; shipped and charged available products only upon approved by customer. We do not ship partial back orders (partial back orders will be cancel; shipped and charged available items only) for all international orders.

CANCELLED YOUR ORDER Some back order becomes discontinued by manufacturer's or back orders occur over 90 days since submitted. Will be notice via email.
Guarantee / Warranty Policy
 

GUARANTEE / WARRANTY POLICY
All items sold by wigwarehouse.com are warranted solely by the manufacturer/distributor, except "direct import" Wig Warehouse King, Inc. (wigwarehouse.com) items. All items needing repair should be sent to the manufacturer/distributor directly for service. WigWarehouse.com is not liable if the manufacturer/distributor fails to perform warranty service.

For Wig Warehouse King, Inc. (wigwarehouse.com) items only, WigWarehouse.com provides a warranty identical to the provisions and limitations of the manufacturer's warranty for such items, with the exception of the time period, which is equal to the term of the manufacturer's warranty. Description of colors and color swatches are may varying by brands, textures or styles; we recommend to experienced buyers only.

THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON ANY ITEM SOLD BY Wig Warehouse King, Inc. (wigwarehouse.com).

Pricing Policy for Online Merchandise
 
PRICYING POLICY FOR ONLINE MERCHANDISE

At wigwarehouse.com, our commitment to our customers is to offer convenience, service and product availability online at competitive prices. We also offer merchandise at promotional prices.

We may offer merchandise on-line at the same price at which it is offered in WigWarehouse.com online stores, and our promotions may follow those that you'll find in the WigWarehouse.com online stores. However, in some cases, the prices will be different because the website and stores may choose to offer items at different prices or may run different promotional events at different times. Additionally, wigwarehouse.com may offer a product, price or promotion that is not available in the online stores.

For this reason, prices and other promotional offers (such as coupons and additional discounts) offered at WigWarehouse.com online stores may not be applied toward purchases from wigwarehouse.com. Similarly, prices and other promotional offers (such as promotion codes and free shipping) from wigwarehouse.com may not be applied toward purchases from wigwarehouse.com online stores.

For your shopping convenience, wigwarehouse.com Online Gift Certificates may be purchased and redeemed on-line store. However, certificates, store credit or awards issued by wigwarehouse.com in online store (e.g., reward certificates, merchandise only certificates, store credits) may only be used in wigwarehouse.com online stores. Virtual Gift Cards, available exclusively online at wigwarehouse.com, may also be redeemed online or in-store.

When we refer to an "Original" price on the wigwarehouse.com.com section of the site, this means that the merchandise was previously offered at the higher "original" price listed. The phrase "original" or "was" is used to identify permanently marked down merchandise that is being discontinued.

"Regular" or "Original" prices referenced on this website reflect offering prices from the wigwarehouse.com website that may not have resulted in actual sales, and some "Original" prices may not have been in effect during the past 90 days. Intermediate markdowns may have been taken.

"Clearance" "Closeout" and "Special Purchase" offers are available only while supplies last. When we offer clearance, close-out or special purchase merchandise, as you may expect, we often experience a high volume of orders. When that happens, our real-time inventory system sometimes is not able to keep up with demand, and we may have to cancel certain orders after they are accepted. We apologize for any inconvenience should this occur with your order.

Percentage reductions are off of original prices, except where noted.
"Lowest Prices of the Season" on wigwarehouse.com merchandise refers to four seasons per year, Winter (January-March), Spring (April-June), Summer (July-September) and Fall (October-December). Prices may be lowered further during the season for clearance.

While we try to ensure accuracy, we reserve the right at any time to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description.

We hope this clarifies our policy. If you have any further questions, please send us an email; customerservice@wigwarehouse.com. Our goal is to provide you with full service and complete satisfaction, and we look forward to serving you.
Return / Exchange Policy
 
RETURN / EXCHANGE POLICY
If you are not satisfied with your purchase, return it to us for an exchange or store credit, subject to the following terms. All return will be subject to a 15% restocking fee. Please choose your style and color carefully; we recommend to experienced buyers only. Returns/exchanges on new, unused, unopened items only; more details.

Un-authorized refused, returned and undeliverable packages will also be treated as a return and will be subject to a 40% re-stocking fee; original shipping fee is not refundable. Cancellation requests and correct new shipping address must provide within 30 minutes from submitted - contact us via email with your order #'s.

RETURN OF MERCHANDISE PURCHASED ONLINE
For a return your merchandise: All returns are exchange or store credit only. Return requests must be made within 7 days from receipt of product(s). Exchanges or returns must be pre-authorized by wigwarehouse.com at following link - contact us for Return Authorization with your order number. No Refund (some exclusion apply with additional handling fee after review by our hair specialist; must meet our return regulation with your agreement).

NOTE: Please Do Not Return to Address on Shipping Box, PO Box or Manufacturer's Warehouse will be refuse. Return to Provide Address only; There's No Exception.


IMPORTANT RETURN INFORMATION

• We accept any merchandise in resalable condition with a copy of your original invoice.
• Merchandise must be returned in original factory condition (unaltered, undamaged, unworn with tags attached). The wigs and hairpieces must not have been exposed to cigarette smoke or foods smell. Opened hair extensions are not returnable; unopened original packages only.
• If your order was purchased using Money Order and returned to a warehouse with your original invoice, a merchandise Store Credit will be issued to your account.
• Item(s) must be returned within 7 days of receiving your Return Authorization.
• For exchanges; please choose carefully and describe exchanging item(s), plus 1st choice and 2nd choice of colors or styles.
• You are responsible for return shipping costs (S & H of original shipment is not refundable).
• Must packed in Corrugated Boxes (no envelopes) and re-shipping fee is customer's responsibility.

SANITARY NOTE: In order to be keep all wigs and hairpieces clean under sanitary law to the State of New York, Dept. of Health Regulations.
(Protect our customers from lice, diseases and other viruses, therefore all returned items will be carefully inspected and must meet our return regulation before issuing store credit or exchange to others).


IN-ELIGIBLE RETURN
All costume wigs, mustaches, eyelashes, clearance sale items, discontinued items, wig care products, wig tapes (toupee tapes), adhesives & removers, solvents, special orders, mannequins, wholesale order and some exclusions apply. All Sale are Final! No Return / No Exchange. Please review carefully - all merchandise before submit your order.


RETURN / EXCHANGE OF MERCHANDISE PURCHASED AT OUR ONLINE STORE
If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it to our return department, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below. All wrong shipments must report within 7 days receipt of products. Defective item; exchanges with Return Authorization for same style and same color only after inspected by our professional.

Return Authorization must request within 7 days received of purchase, if you have the original sales receipt, wigwarehouse.com will be store credit the value of the merchandise based on the original form and amount of payment.
Lost, missing or damaged item(s); must report immediately and take photo evidence (jpg or gif) - email to contact us with your report for immediate investigation with shippers and carriers.


If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 7 days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.

If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.

Do Not return(s) merchandise; that is mailed to our vendors or PO box will be refuse or abandon. Must returns merchandise to directed return address; must packed in corrugated boxes (no envelope).
All sales of online Gift Certificates and Store Credits are final and will not be refunded. Gift Cards and Merchandise Credits cannot be redeemed for cash unless required by law.

Returns of merchandise purchased during promotional offer periods will be credited to the purchaser according to the terms and conditions of the promotional offer period in effect at the time of purchase. If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional coupon or other promotional device balance, will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return. Additional 15% fee will be applied for refund with pre-authorized and completed in manufacturer's packaging.


PUERTO RICO ONLY: Publishing false advertisements is illegal. To participate in said practice will result in a penalty up to $10,000. The consumer may file a complaint with the Department of Consumer Affairs. Act Number 5 of April 23, 1973 as amended.


RETURN / EXCHANGE / CANCEL THE ORDER TIME FRAME
Upon receipt of your return, allow up to two weeks for the exchange (depending on item availability) or store credit to appear on your account or payment card statement. For cancel your order or back order allow up to 3-5 business days to appear on your payment card statement.
Store Credit
  STORE CREDT We offer for certain returns and only allow a store credit or exchanges for others. Return policy, it includes conditions such as bringing back the original box with tags and wrapper that the product was sold in, bringing back the receipt and returning the product within a certain time period, such as a week. With store credit, the store opens an account with a positive balance for the customer account (or issued as Gift Certificate), so customer can apply this balance toward the cost of another purchase.

www.wigwarehouse.com
24/7 Online Store
customerservice@wigwarehouse.com
Phone: 1-516-676-2420
Mon-Fri: 10am - 5:00pm
(E.S.T.: US & Canada)
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