Return to Help Index| Store Policy | |||||||||
 |
|||||||||
| Back Orders | |||||||||
| BACK ORDERED Occasionally backorders occur when requests for a particular item exceed available inventory. Some NEW styles to come (get in line, first come first served). All back order(s) we will contact you via email with the estimated arrival time of your orders and you have a option to select an alternative styles, colors or cancel this back order(s). All back order(s) will be placed on a priority waitlist to receive the item(s) once it's becomes available for shipment; please note we will complete the charge to the payment method used with your original order or partial back ordered item(s) will be FREE of shipping). Our warehouse will promptly ship item(s) once item(s) available (first come first served) with the original Shipping & Handling method selected. Please NOTE; all international orders containing multiple products; shipped and charged available products only upon approved by customer. We do not ship partial back orders (partial back orders will be cancel; shipped and charged available items only) for all international orders. CANCELLED YOUR ORDER Some back order becomes discontinued by manufacturer's or back orders occur over 30 days* since submitted. Will be notice via email. *All back orders are automatically CANCEL after 30 days since submitted; credit card authorization stay valid for 30 days only. May required re-order when item(s) are available. |
|||||||||
| Can I return merchandise that has been worn, used or altered? | |||||||||
| NO, we will not accept a return of merchandise that has been: Worn, Washed, Damaged, Used, Altered, Lost or Destroyed Package. All returns are subject to evaluation by Wig Warehouse. Please see tips below for keeping your items in returnable condition. WIGS, HAIR PIECES AND HAIR EXTENSIONS * Please try on wigs over Wig Cap for sanitary reasons. * Do not remove any tags or protective slips and wigs and hairpieces boxes and bags are also part of the product presentation and must be returned undamaged. SANITARY NOTE: In order to be keep all wigs and hairpieces clean under sanitary law to the State of New York, Dept. of Health Regulations. Try on wigs over Wig Cap for sanitary reasons. (Protect our customers from lice, diseases and other viruses, therefore all returned items will be carefully inspected and must meet our return regulation before issuing store credit or exchange to others). |
|||||||||
| Guarantee / Warranty Policy | |||||||||
|
|||||||||
| Pricing Policy for Online Merchandise | |||||||||
PRICYING POLICY FOR ONLINE MERCHANDISE At wigwarehouse.com, our commitment to our customers is to offer convenience, service and product availability online at competitive prices. We also offer merchandise at promotional prices. We may offer merchandise on-line at the same price at which it is offered in WigWarehouse.com online stores, and our promotions may follow those that you'll find in the WigWarehouse.com online stores. However, in some cases, the prices will be different because the website and stores may choose to offer items at different prices or may run different promotional events at different times. Additionally, wigwarehouse.com may offer a product, price or promotion that is not available in the online stores. For this reason, prices and other promotional offers (such as coupons and additional discounts) offered at WigWarehouse.com online stores may not be applied toward purchases from wigwarehouse.com. Similarly, prices and other promotional offers (such as promotion codes and free shipping) from wigwarehouse.com may not be applied toward purchases from wigwarehouse.com online stores. For your shopping convenience, wigwarehouse.com Online Gift Certificates may be purchased and redeemed on-line store. However, certificates, store credit or awards issued by wigwarehouse.com in online store (e.g., reward certificates, merchandise only certificates, store credits) may only be used in wigwarehouse.com online stores. Virtual Gift Cards, available exclusively online at wigwarehouse.com, may also be redeemed online or in-store. When we refer to an "Original" price on the wigwarehouse.com.com section of the site, this means that the merchandise was previously offered at the higher "original" price listed. The phrase "original" or "was" is used to identify permanently marked down merchandise that is being discontinued. "Regular" or "Original" prices referenced on this website reflect offering prices from the wigwarehouse.com website that may not have resulted in actual sales, and some "Original" prices may not have been in effect during the past 90 days. Intermediate markdowns may have been taken. "Clearance" "Closeout" and "Special Purchase" offers are available only while supplies last. When we offer clearance, close-out or special purchase merchandise, as you may expect, we often experience a high volume of orders. When that happens, our real-time inventory system sometimes is not able to keep up with demand, and we may have to cancel certain orders after they are accepted. We apologize for any inconvenience should this occur with your order. Percentage reductions are off of original prices, except where noted. "Lowest Prices of the Season" on wigwarehouse.com merchandise refers to four seasons per year, Winter (January-March), Spring (April-June), Summer (July-September) and Fall (October-December). Prices may be lowered further during the season for clearance. While we try to ensure accuracy, we reserve the right at any time to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description. We hope this clarifies our policy. If you have any further questions, please send us an email; customerservice@wigwarehouse.com. Our goal is to provide you with full service and complete satisfaction, and we look forward to serving you. |
|||||||||
| Return / Exchange Policy | |||||||||
| RETURN POLICY We strive to provide the highest quality of wig care. Our policy has been instituted in our warehouse to reduce returning for all our customers. Therefore we recommended to our products to wig experienced buyer's only. For first time wig user, please advise to your hair dresser or wig professional before purchase. It is important to read store return policies carefully to be aware of the existence and conditions of a restocking fee. For more accuracy - please visit and find out actual colors, styles or size at local wig store or suppliers near you. We recommended to our products to online wig experienced buyer's. Please choose your style(s) and color(s) carefully! Any shipping error or defective item(s) reports are must be made within 5 business days from receipt of product(s). SANITARY NOTE In order to be keep all wigs and hairpieces clean under sanitary law to the State of New York, Dept. of Health Regulations. Try on wigs over Wig Cap for sanitary reasons. (Protect our customers from lice, diseases and other viruses, therefore all returned items will be carefully inspected and must meet our return regulation before issuing store credit or exchange to others). EXCHANGE POLICY All exchanges/returns will be inspected and all returns must obtains Return Authorization within 10 business days from receipt of product(s) return it to us for an exchanges with a 10% re-stocking fee applied; subject to the following terms and re-shipping fee will be applied. All returns/exchanges on new, unused, unopened (including hair net, tags, tissue paper and all inserts with original condition of box) and odor-free items only. Damage has caused (or miss handled) by customer will be customer's responsibility. No returns or exchanges on final or clearance sale items. Exchanges are allowed two times per order. REFUND If you are not satisfied with your purchase, return on all eligible products to us for an store credit [10% re-stock fee / no expiration] for future purchase or refund to original payment method with a 15% re-stocking fee applied [or 20% for over $1000.00 Human Hair products]**, subject to the following terms. Return (Return Authorization) requests must be made within 10 business days from receipt of product(s). All returns on new, unused, unopened (including hair net, tags, tissue paper and all inserts with original condition of box) items only. Original shipping fee is not refundable and all returns are customer's responsibility. No returns or exchanges on clearance sale items and some exclusion apply. Once return(s) are received, please allow 2-3 business days for an email confirmation of your returns and refund status. ** Varying by Brands. For more details, please CONTACT US for Return Authorization with your order number. No refund (some exclusion apply with additional handling fee after review by our hair specialist; must meet our return regulation with your agreement). Unauthorized refused, none deliverable packages returned or item(s) doesn't meet criteria will be subject to a 30% re-stocking fee, the remaining amount will be refunded to the original method of payment methods. Cancellation requests and correct new shipping address must provide within 24 hours from submitted (or before ship); CONTACT US via email with your order #'s. . IMPORTANT RETURN INFORMATION Any item that has been worn, styled, or combed out is non-returnable. The returned merchandise must be contained in its original package with the hair net, tags, tissue paper and all inserts.. Do not remove any tags or protective slips and wig hair boxes are also part of the product presentation and must be returned undamaged. All return shipping costs will be the customer's responsibility. All merchandise must be shipped to us within 10 business days after the issuing date of return authorization. Shipping and handling of original shipment is not refundable. Must packed in corrugated boxes and no taping on merchandise. IN-ELIGIBLE RETURN All hair extensions, weaves, costume wigs, mustaches, beards, eyelashes, clearance items, discontinued items, wig care products, wig tapes (toupee tapes), adhesives & removers, solvents, special orders, mannequins, wholesale orders, special phone orders, wig dryers (ACCHR66 & ACCHR99)* and some exclusions apply. All Clearance Sale are Final! No Return / No Exchange. Following brands are not returnable: Henry Margu Collection, Mane Attraction, Bella Nuova, Wig USA Lace Front Wigs, Men's Hairpieces [Toupees & Toppers] & Extensions and Weaves.* The following brands Henry Margu Collection and Mane Attraction are subject to a 25% re-stocking fee according to the wigwarehouse.com return terms and policies'. However returns accept with original package with the hair net, tags, tissue paper and all inserts. Please review carefully before submit your order. Available in manufactures warranties only. * No returns for SANITARY reasons [Protect all others from diseases and other viruses]. RETURN / EXCHANGE OF MERCHANDISE PURCHASED AT OUR ONLINE STORE If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it to our return department, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below. All wrong shipments (or defective item) must report immediately within 5 business days receipt of products and take an photo evidence. Defective item(s) for same style and same color only after inspected by our professional. If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 10 business days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted. If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality. Do No Returns Merchandise to our PO BOX address; will be refuse or abandon; all returns are must made to provided return address only. All sales of Online Gift Certificates and Store Credits are Final; will not be refunded. Gift cards and merchandise credits cannot be redeemed for cash unless required by law. Returns of merchandise purchased during promotional offer periods will be credited to the purchaser according to the terms and conditions of the promotional offer period in effect at the time of purchase. If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional coupon or other promotional device balance, will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return. Additional 15% fee will be applied for refund with pre-authorized and completed in manufacturer's packaging. PUERTO RICO ONLY Publishing false advertisements is illegal. To participate in said practice will result in a penalty up to $10,000. The consumer may file a complaint with the Department of Consumer Affairs. Act Number 5 of April 23, 1973 as amended. RETURN / EXCHANGE / CANCEL THE ORDER TIME FRAME Upon receipt of your return, allow up to 10 business days for the exchange (depending on item availability) or store credit to appear on your account or payment card statement. All orders limited exchanges per order (exchanges allowed up to 2 times per each order). For cancel your order or back order allow up to 3-5 business days to appear on your payment card statement. ORDER CANCELLED/VOID Your back order will be cancel without notice; if back ordered over 30 days since submitted (credit card information VALID up to 30 days only). ADDITIONAL SHIPPING FEE For shipments returned to us due to insufficient address or refusal upon delivery, there will be a $25 fee automatically charged. Original shipping and handling fees are non-refundable for any reason. RESTOCKING FEE: A re-stocking fee is a charge issued by manufacture's (name brands by manufacture's / local brands by our warehouse) accepting returned goods (any item(s) that has been worn, styled, or combed out is non-returnable); fees for re-conditioning, order-free and re-storing by wig specialist for re-sellable condition. Our new polices are updated and affected by February 6, 2020. |
|||||||||
| Store Credit | |||||||||
| STORE CREDIT We offer for certain returns are store credit (no expiration) only allow or exchanges for others. Return policy, it includes conditions such as bringing back the original box with tags and wrapper that the product was sold in, bringing back the receipt and returning the product within a certain time period, such as a week. With store credit, the store opens an account with a positive balance for the customer account (or issued as Gift Certificate), so customer can apply this balance toward the cost of another purchase. In order to use it at checkout, the gift certificate must first be redeemed at http://www.wigwarehouse.com/redeem at your account. Once it's redeemed, it then becomes store credit on the account and is then used for the next purchases until the balance hits zero. |
|||||||||